In this Policy the following terms shall have the following meanings:
"Account": means collectively the personal information, payment information and credentials used by Users to access content and services on the Website;
"Content": means any text, graphics, images, audio, video, learning materials, data compilations and any other form of information that appears on or forms part of this Website;
"Cookie": means a small text file placed on your computer or device by KnowPack when you visit certain parts of this Website. This allows us to identify recurring visitors and analyse usage patterns in order to improve the user experience;
"Data": means collectively all information that you submit to the Website. This includes, but is not limited to, account details and information submitted when using our services;
"KnowPack": means KnowPack, an educational project operated by an individual entrepreneur based in Germany;
"Service": means collectively any online learning services, tools, features or information that KnowPack makes available through the Website now or in the future;
"System": means any online communications or learning infrastructure made available by KnowPack through the Website, including but not limited to user accounts, course platforms, email communication and support tools;
"User" / "Users": means any third party that accesses the Website and is not employed by KnowPack;
"Website": means the website that you are currently using and any subdomains associated with it.
Without limitation, any of the following Data may be collected:
2.1 name;
2.2 email address and login credentials;
2.3 job title and professional information (if provided);
2.4 contact information such as email address;
2.5 preferences related to learning content and platform usage;
2.6 payment-related information (processed securely by third-party payment providers; KnowPack does not store full card details);
2.7 IP address (automatically collected);
2.8 browser type and version (automatically collected);
2.9 operating system (automatically collected);
2.10 usage data, including pages visited and interactions on the Website;
2.11 cookie information (see Clause 10 below).
3. Our Use of Data
3.1 Any personal Data you submit will be retained by KnowPack only for as long as necessary to provide access to services, comply with legal obligations, or improve the platform experience.
3.2 Your Data will not be disclosed to third parties except where required for service delivery (e.g. payment processing, platform hosting) or where legally required.
3.3 All personal Data is stored and processed securely in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
3.4 Data may be used for the following purposes:
3.4.1 internal administration and record keeping;
3.4.2 improvement of learning products and services;
3.4.3 communication related to your account, courses, or platform updates;
3.4.4 optional communication about new courses or relevant content (you may opt out at any time).
KnowPack may, from time to time, use third-party services for payment processing, platform hosting, analytics, or communication. These providers only process Data to the extent necessary to perform their services and are required to comply with applicable data protection regulations.
KnowPack is not responsible for the privacy policies of external websites or services that are linked from this Website.
5.1 KnowPack may expand or adapt its business structure in the future. In the event of a structural change that affects personal Data, such Data will be handled in accordance with this Policy.
5.2 Users will be informed in advance of any material changes affecting their Data and will retain their rights under applicable data protection laws
6.1 You may restrict the use of your Data, including:
6.1.1 opting out of non-essential communications;
6.1.2 limiting data sharing with third parties where applicable.
7.1 You may access certain areas of the Website without providing personal Data. However, access to courses and services requires account registration.7.2 You may restrict the use of cookies via your browser settings (see Clause 10).
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8.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
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8.2 You have the right to ask for a copy of your personal Data on payment of a small fee.
Data security is important to KnowPack. Appropriate technical and organisational measures are in place to safeguard and secure personal Data collected online.
KnowPack reserves the right to update this Privacy Policy from time to time. Any changes will be posted on the Website and will take effect upon publication.
If you have any questions regarding this Privacy Policy or how your Data is handled, you may contact us at:
Email: antonina.v.panchenko@gmail.com
